Just Padel Loyalty App

Last Updated: 26th August 2026

Just Padel (“we,” “us,” or “our”) operates the Just Padel mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you (“Personal Data”).

• Registration Data: When you create an account, we collect your name, email address, phone number, and date of birth.
• Transaction/Usage Data: Information about rewards earned, redeemed, participating retailers, purchase times, and transaction IDs.
• Location Data: We may request access to your device’s geolocation to offer location-based rewards.
• Device Information: IP address, browser type, device type, and operating system, collected automatically through analytics tools.
• Third-Party Data: If you connect social media accounts or financial accounts (e.g., card-linking), we collect data allowed by those platforms.

2. How We Use Your Information

We use your information to operate the rewards program and improve user experience:

• To manage your account, track reward points, and process redemptions.
• To provide personalised promotional offers.
• To send push notifications, emails, or SMS regarding rewards and updates.
• To analyse user behaviour to improve the app’s performance.
• To prevent fraud and ensure compliance with our terms of service.

3. Sharing Your Information

We do not sell your personal data. We may share information with:

• Partners: Third-party reward providers to fulfil redemptions.
• Service Providers: Third parties who perform services for us, such as payment processing, data analysis, email delivery, and hosting services.
• Marketing Partners: We may use your data to show personalized offers on partner sites (e.g., Facebook, Google).
• Business Transfers: If we are involved in a merger, sale, or acquisition, your information may be transferred to the new owner.

4. Data Security and Retention

• Security: We implement reasonable security measures, such as encryption, to protect your data.
• Retention: We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, usually for as long as your account is active or for a period of 6 years to satisfy tax and legal requirements.

5. Your Data Rights

Depending on your location (e.g., GDPR/CCPA), you have the following rights:

• Access/Rectification: Request a copy of the data we hold or request corrections.
• Erasure (Right to be Forgotten): Request that we delete your personal data.
• Withdraw Consent: Withdraw consent for marketing at any time.
• Object/Restrict Processing: Object to our use of your data, such as for direct marketing.

To exercise these rights, please contact us at info@justpadel.uk.

6. Children’s Privacy

Our App is not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by updating the “Last Updated” date in this policy.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at info@justpadel.uk.